Refund and Returns Policy

Overview

We offer a 30-day return and refund policy. If more than 30 days have passed since your purchase, unfortunately, we are unable to offer a full refund or exchange.

Eligibility for Returns

To qualify for a return, your item must be unused, in its original condition, and in the original packaging.

To initiate a return, please reach out to us via our contact page: https://www.lbcouplebracelets.com/contact-us/.

Refund Process

Once we receive and inspect your returned item, we will send you an email confirming its arrival and informing you whether your refund has been approved or denied.

If your return is approved, the refund will be processed, and a credit will be automatically applied to your original method of payment (credit card, debit card, etc.) within a specified number of days.

If you haven’t received your refund yet, here’s what to do:

  1. Check your bank account to ensure the refund isn’t pending.
  2. Contact your credit card company—it may take some time before the refund appears in your account.
  3. Reach out to your bank, as there’s often a delay in processing the refund.

If you’ve followed all of these steps and still haven’t received your refund, please contact us at: support@lbcouplebracelets.com.

Items Not Eligible for Return

The following items cannot be returned:

  • Items that are not in their original condition.
  • Items that have been damaged or have missing parts due to reasons not caused by us.
  • Products returned more than 30 days after delivery.
  • Customized products.

Return Shipping

To return your item, please mail it to the address we provide.

You will be responsible for the return shipping costs, which are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please note that the time it takes for us to receive your returned product may vary depending on your location.

For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Need help?

Contact us at support@lbcouplebracelets.com for questions related to refunds and returns.